Customer Service

We will make every effort to offer you good service and if you have a problem please email the details and we will do everything we can to solve the problem. However, there has to be some terms and conditions with any purchase over the internet and they are listed below.

Prices
All prices payable for the items ordered are clearly set out on the web site. All prices are inclusive of any VAT payable. The price of delivery will be clearly shown at the shopping cart page. A considerable amount of product information is included on the site but if there is anything you do not understand, or if you want more information, please contact Temple Sports either by phone - 017687 72569 or email templesports.co.uk/shop

Availability
Payment will not be taken until the goods are despatched . Only those items which we normally hold in stock are offered on our site. However, occasionally we may not be able to supply a particular item within 2 working days, in which case we will not take payment and we will notify you of the expected delivery date. You may then decide whether you want to wait for the item or you may cancel your order.

Guarantees, Returns and Refunds
If your purchase is not suitable you may to return it to us within 28 days from the date you receive the goods, for a replacement or refund. Please ensure goods are unused and in original packaging with tickets intact. You do not have to give a reason when you do this. Please use registered post or a guaranteed delivery service for all returns. All refunds will be given as soon as possible. The refund will take place onto the card used for purchasing. Under certain circumstances we may refund the return postage i.e. if the goods are faulty or damaged. However, in the case of incorrect ordering, wrong size or fit, and undisclosed reasons for return the customer will be expected to pay the postage cost.

**PRIOR TO ANY RETURN PLEASE CONTACT US **

For health and safety reasons all returned goods, for what ever reason, must be returned clean and dry. Returned goods that are not clean will not be dealt with.

Order Confirmation, Receipts and Bills
We will e-mail you confirming that we have received your order. You will receive a till receipt and an invoice/packing note with the goods when they are delivered. Any mistakes in billing or receipts will be corrected as soon as possible.

Complaints & Faulty Goods
We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the customer ordered. We will give all refunds as soon as possible. We will keep you informed of what action we are taking.

Statutory Rights
Your statutory rights are not affected by any of the above.